Thank you for shopping at TinyDabba, a brand owned by RRE Mobility Pvt Ltd. This policy explains how we process, ship, and deliver your orders across India.
Order Processing Time
- Standard products are processed and dispatched within 1–2 business days of order confirmation.
- Custom-made products (NFC cards, QR standees, and other personalized items) require design and production time. These are typically dispatched within 2–4 business days after your design/details are confirmed.
- Orders placed on Sundays or public holidays are processed on the next business day.
- You will receive a confirmation email/SMS with tracking details once your order is dispatched.
Shipping Coverage & Charges
- We currently ship across India only. We do not offer international shipping at this time.
- Shipping charges, if any, are calculated and displayed at checkout before you complete your payment.
- Serviceability depends on your PIN code. If our courier partners do not service your location, we will contact you to arrange an alternative or issue a full refund.
Estimated Delivery Time
- Metro cities: 3–5 business days after dispatch
- Rest of India: 5–7 business days after dispatch
- Remote / rural PIN codes: 7–10 business days after dispatch
These timelines are estimates, not guarantees, and begin from the date of dispatch — not the date of order.
Third-Party Courier Delays
We ship through reputed third-party courier and logistics partners. While we make every effort to ensure timely delivery:
- RRE Mobility Pvt Ltd is not responsible for delays caused by courier partners, logistics disruptions, weather conditions, strikes, lockdowns, festivals, natural calamities, or other events beyond our control.
- Once an order is handed over to the courier partner, delivery timelines are managed by them. We will, however, assist you in tracking and following up on any delayed shipment.
- Delay in delivery does not entitle the customer to cancel the order or claim a refund, unless the shipment is officially declared lost by the courier partner — in which case we will send a free replacement or issue a full refund.
Tracking Your Order
- A tracking link is shared via email/SMS/WhatsApp once your order is dispatched.
- Please allow up to 24 hours for tracking information to become active on the courier's website.
Incorrect Address & Failed Delivery
- Please ensure your shipping address, PIN code, and phone number are complete and accurate at checkout. We are not responsible for non-delivery due to incorrect or incomplete address details provided by the customer.
- If a shipment is returned to us (RTO) due to an incorrect address, repeated failed delivery attempts, or the customer being unreachable, re-shipping charges will be borne by the customer.
- Address changes after dispatch are subject to courier partner policies and cannot be guaranteed.
Damaged or Tampered Packages
- If the package appears damaged, tampered, or opened at the time of delivery, please refuse to accept it and inform us immediately at info@tinydabba.com.
- If you notice damage after opening, contact us within 48 hours of delivery with photos/video of the package and product. We will resolve it with a replacement or refund as per our Refund Policy.
Contact Us
For any shipping-related questions or assistance with tracking, write to us at info@tinydabba.com.
